YOUR PRIVACY.

How the app uses information

The Padel Relay app connects you to padelrelay.co.uk. The same Padel Relay account, shop and services are used in the app and on the website. Contact hello@padelrelay.co.uk about privacy or your data.

Browsing courts does not require an account. Creating an account or placing an order uses the details you provide, such as your name, email, delivery/billing address, account preferences and order information. Payments are handled by the website's payment provider; your card details are not stored in the Android package.

Location is optional

When you tap Near me, your browser asks permission to use your location. Coordinates are used on the court browser page to sort venues by distance. This app feature does not send those device coordinates to Padel Relay or run in the background. Entered town/postcode searches use the existing website location service, which uses Postcodes.io. You can browse without granting location access.

Website services and local storage

Account and basket cookies keep you signed in and maintain your shopping session. A device session preference enables app navigation. The offline worker stores a public offline screen and app assets, never account pages, baskets, orders, checkout or private API data. The Android package adds no advertising SDK. Website pages may use the analytics, marketing, chat, payment, booking and other services described in the full website privacy policy, subject to the website's consent controls.

The website's Cally AI chat sends messages to Anthropic and questions to Voyage AI; conversations and replies are stored privately in the Supabase Help Desk for staff review. A random browser conversation reference expires after 24 hours without a return visit. Court Scout is a separate website assistant and is currently unavailable; if enabled, it uses the website's existing providers. Do not put passwords, payment details or sensitive personal information into a court search. External booking and training services have their own privacy policies.

Community safety

Game posts and join requests use the details you submit through the existing website. Content reports are stored privately for moderation, including your description, the reported page/game and an optional contact email. Staff receive an internal notice to review a submitted report. Do not include passwords or payment details. Blocked-organiser identifiers and community-rule consent are stored on your device; the public organiser lookup returns only a name and a site-salted identifier, never an email address.

Access and deletion

You can manage account details and preferences in Account. Request deletion of your account and associated data in the app or from a browser. Verification is required. Records required for legal, tax, fraud prevention or unresolved orders may be retained as explained in the response to your request.

Read the full Padel Relay website privacy policy for the business's processing, service providers, retention and your rights. App traffic uses HTTPS.